How long after I phone Hansen's for an estimate will it take for an arborist to come to my home? Generally speaking, it takes about two business days in order for a certified arborist to make it to a home for an estimate. If you, as the home owner, know what your are interested in having work done & can describe it to one of the people who answers the phone in the office, it will make the process much more simple. Say for instance that you have some limbs on your elm tree in the front yard that are scraping your roof. Simply phone in & describe that very situation & indicate the location of tree, such as front yard, back yard, near the driveway or near the front window. That way we can be certain that we are looking at what you want us to & we can estimate it for you. You don't need to be home if you can give us a description of what you want done & the location of the trees. We will be glad to leave you an estimate along with a brochure & our insurance documentation right on your front door. Then after reviewing everything, just phone us with any questions you might have. During storm damage we do our best to make it to everyone who phones for our help, just a quickly as possible. However, due to the staggering number of calls it can take a day or two before we get around to each call. We try to respond to the most severe calls first. If your tree has fallen on your home or is blocking your driveway, then rest assured that you have called the right people & that we will respond promptly & get things cleaned up so that you can get back to normal as soon as possible. Remember that we can't risk harm to our employees so we cannot send them out in rain & lightening. Just as soon as the storm subsides, we will be ther managing the damage & cleaning up the aftermath of Mother Nature. |
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